Help Centre

Users can submit support tickets via the contact form or directly through the floating support chat. Administrators view and resolve tickets in the system admin panel. Tickets can be tracked as open, in-progress, or resolved to maintain stellar customer service.

Our AI Assistant is available 24/7 from the chat icon in the bottom-right corner of every page — no account required to start a conversation. It can answer general questions about how click4ble.com works, guide you through publishing or managing a listing, and, if you're signed in, look up the status of your own ads. For anything it can't help with, it will connect you with a member of our support team.

The AI Assistant automatically brings in a member of our support team in a few situations: when you ask to speak with a person, when it isn't confident it can answer your question accurately, or when a conversation has stayed open for a few minutes without being resolved. When this happens, you'll see a message letting you know a support specialist is joining, and the chat header will update to show a human agent is connected. Your conversation history carries over automatically, so you won't need to repeat yourself.

When you click "Buy Now" on a listing, you'll enter your shipping details and pay securely through Stripe — click4ble.com never sees or stores your full card number. Your payment is held safely in escrow rather than being sent straight to the seller. Once the seller ships the item and delivery is confirmed, either automatically through carrier tracking or by you confirming receipt, the funds are released to the seller. If you bought from a business storefront, a small platform commission is deducted first (see "What commission do business sellers pay on a sale?" below for the exact rates) — purchases from a personal seller aren't affected, since individual sellers pay no commission. This protects both sides of the transaction: sellers know a buyer has already paid, and buyers know their money isn't released until the item arrives. Peer-to-peer purchases are currently available to buyers paying with a card issued within the EU, in line with regional regulations. Featured-listing upgrades (Extended and Premium tiers) use a separate, standard Stripe checkout, since you're paying click4ble.com directly rather than another user.

Always schedule face-to-face meetups in well-lit, public locations like coffee shops or police station parking lots. Thoroughly test and inspect items before transferring ownership, and avoid using third-party wire transfers. Use the click4ble.com platform to report suspicious interactions immediately.

When publishing or editing a listing using our "Publish Free Ad" tool, check the "Feature Listing" checkbox. This option targets top spots in category searches, highlighting your item with a premium outline to make it stand out.

Every listing is automatically reviewed by our AI moderation system before it goes live, to keep the marketplace safe and trustworthy. If your ad doesn't pass this review, it will be marked as rejected and you'll see a short reason why. You can edit your listing to address the issue and resubmit it for another review directly from your Account dashboard. If you believe your ad was rejected in error, you can also reach out to our support team to request a manual review.

If a seller ships your item through one of our supported carriers (DPD/Speedy, DHL, or FedEx), you can add the tracking number to your order from your Account dashboard under "Parcels". We'll automatically check for delivery updates and mark the order as delivered once the carrier confirms it has arrived, which also releases the held payment to the seller.

You can turn notifications on or off, such as alerts for new messages or price changes on ads you're watching, from your Account dashboard under "Notification Preferences". Email notifications are sent automatically; SMS notifications require you to verify your phone number first.

You can schedule your account for deletion at any time from your Account Settings. Once scheduled, you have a short grace period to change your mind before it's permanently removed, along with your associated personal data. For questions about what data we hold or to exercise other privacy rights, see our Privacy Policy or contact our support team.

The free Basic tier keeps a listing active for 7 days. If you'd like more visibility or a longer runtime, Extended (14 days, priority search ranking) costs €6.50 and Premium (30 days, homepage featured placement plus priority ranking) costs €12.00. You don't need to recreate your ad to get either one: from your Account Dashboard's Ads tab, click "Upgrade" on any active listing, choose a tier, and pay securely through Stripe (card, Apple Pay, or Google Pay). As soon as payment is confirmed, your ad moves to the new tier and its active window resets to that tier's full duration starting from that moment — so upgrading to Premium gives you a fresh 30 days, not extra days tacked onto what was left. You can only upgrade to a pricier tier this way, not switch to a cheaper one, and your listing's content and moderation status are untouched — only the tier and expiry change.

Use the /business prefix in the site-wide search bar, followed by the company name — for example, /business Acme Trading. This scopes the results to approved businesses only (each shown with its logo and name) instead of mixing in ad listings, and selecting a result opens that company's public storefront. The prefix always needs a name after it; typing /business on its own isn't a valid search. Searching without the prefix still shows matching businesses alongside matching ads. Once you're on a business's storefront, that page has its own separate search box scoped only to that store's own products.

Selling as an individual is always free — this commission only applies to sales made through an approved business storefront. When a business sells an item via "Buy Now," click4ble.com deducts a small percentage from the sale before releasing the rest to the seller: 4% for Electronics and Computer Hardware, 4.5% for Household, Garden, and Office, and 5% for Fashion. Every commission-bearing sale has a minimum fee of €1.50, so very low-priced items are still worth processing. If the listing has an active discount, the commission is calculated on the discounted price the buyer actually pays, not the original price. Featured-listing upgrades (Extended/Premium) are a separate purchase from click4ble.com and aren't affected by this commission.

No — Jobs and Services listings are free to publish. Posting in either category requires an approved business account with the matching feature switched on in Business Features (Employer for Jobs, Service Provider for Services); personal accounts can no longer post new Jobs or Services listings. If you'd like a listing to stand out, you can optionally pay a one-time 5 EUR fee to promote it, which sorts it first within its category for the remainder of its 30-day listing window.

Click "Click4ble Business" in the footer to open the registration form, which asks for your company's legal name, contact details, EU VAT number, and address. During registration you choose at least one of three independent business features — you can enable any combination: Seller (sell products through your own storefront in the general categories), Employer (post free Jobs listings), and Service Provider (post free Services listings). Your account needs to be reviewed and approved by our admin team before it becomes publicly visible or can publish anything — this is a one-time check of your business's legitimacy, not a per-feature review.

Yes. Once your business is approved, you can switch Seller, Employer, and Service Provider on or off yourself from the Business Features panel in your Account dashboard, and the change takes effect immediately — there's no waiting on another admin review, since approval is a one-time check of your business rather than a per-feature one. You can't turn a feature off while you still have active listings that depend on it (for example, Employer can't be disabled while a Job listing is still active) — you'll see a message naming the category and how many listings are blocking it. At least one feature always needs to stay enabled.